These pages are first-pass language and are not legal advice. They are written by the team to be honest and easy to read; consult your own counsel before relying on them in a contract. We'll mark the date each section was last revised at the top of the page.
How to cancel, when a refund applies, and what the Stripe and the better-auth infrastructure cover independently of this page.
Last updated 2026-08-17 — language is a working draft, not legal advice.
Cancellation
Open /profile and the cancel flow walks you through it; or write to tollcast@polsia.appand we'll cancel on your behalf. The subscription stays active until the end of the paid-up period.
The Stripe charges that move the money are governed by Stripe — we pass them through. The day-of-pass-through covers a 99% self-service case and a 1% manual case; that's the same window the Stripe billing API exposes.
Refunds
We don't routinely refund partial months. We do honor a refund when a creator was double-billed, charged for a tier they never selected, or charged after a cancellation took effect. Those refunds are issued to the same card the original charge hit; the refund is processed in the same week the request lands in.
If you cancel and request a refund within the first 7 days of your first paid cycle, we'll honor it as long as the queue is empty and no drafts have shipped — talk to us. Past day 7 of the first cycle we prorate the unused days only on request, and only for unprompted billing errors.
Disputes
If a charge looks wrong, write to us before you log a card-issuer dispute — the dispute path costs Stripe a non-refundable fee even when it lands in your favor, and most issues are one short email away from being resolved.
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